9apps Privacy Policy

1. Information We Collect

When you create and use a 9apps account, we may collect the following categories of data:

• Account information: Full name, date of birth, email address, username, and password (stored in encrypted form).
• Identity verification data: Government-issued ID details where required to verify age and eligibility for Philippine-based users.
• Payment information: Transaction records, deposit and withdrawal amounts in Philippine Peso (₱ PHP), e-wallet identifiers, and bank transfer references. We do not store full payment card numbers.
• Device and browser data: IP address, device type, operating system, browser version, and screen resolution collected automatically when you access the platform.
• Usage data: Pages visited, game sessions, time spent, betting history, and feature interactions logged to improve platform performance and user experience.
• Cookies and tracking data: Session cookies, preference cookies, and analytics data as detailed in the Cookies section below.

2. How We Use Your Data

9apps uses collected data for the following purposes:

• To create, verify, and manage your account securely.
• To process deposits, withdrawals, and transaction history in Philippine Peso.
• To deliver and improve platform features including sportsbook odds, live casino access, and game availability.
• To comply with applicable Philippine laws and regulatory requirements, including age verification and anti-fraud measures.
• To communicate important account updates, security alerts, and service notifications.
• To monitor for suspicious activity, protect against fraud, and enforce our Terms and Conditions.
• To analyze platform performance and optimize the mobile experience for users in the Philippines.

We do not use your data to send unsolicited promotional messages without your consent, and we do not sell your personal information to third parties for their own marketing purposes.

3. Cookies and Tracking Technologies

9apps uses cookies and similar tracking tools to operate the platform effectively. These include:

• Essential cookies: Required for login sessions, account security, and core platform functions. These cannot be disabled without affecting platform access.
• Preference cookies: Store your language, display settings, and regional preferences to provide a consistent experience across sessions.
• Analytics cookies: Collect anonymized data about page views, session duration, and feature usage to help us identify areas for improvement.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some features may behave differently.

4. Data Storage and Security

Your personal data is stored on secure servers with access controls and encryption applied to sensitive fields including passwords and payment references. 9apps implements standard technical measures to protect data from unauthorized access, loss, or disclosure.

While we take reasonable steps to secure your information, no online system is completely immune to risk. We encourage users to use strong, unique passwords for their accounts and to log out of shared devices after each session. Contact our support team immediately if you suspect unauthorized access to your account.

Data is retained for as long as your account remains active or as required by applicable regulations in the Philippines. When an account is closed, personal data is handled in accordance with applicable retention and deletion requirements.

5. Sharing Data with Third Parties

9apps does not sell or rent your personal information. We may share data with third parties only in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals in Philippine Peso through local payment channels. These partners handle transaction data under their own security standards.
• Regulatory and legal compliance: When required by Philippine law, court order, or regulatory authority to disclose account or transaction information.
• Platform service providers: Technical partners who assist with hosting, security, analytics, or game delivery, bound by confidentiality and data processing agreements.

In all cases, data shared with third parties is limited to what is strictly necessary for the stated purpose.

6. Your Rights as a User

As a 9apps user, you have the following rights regarding your personal data:

• Access: Request a summary of the personal data we hold about you.
• Correction: Ask us to update inaccurate or incomplete information in your account.
• Deletion: Request deletion of your account and associated personal data, subject to any legal retention obligations.
• Restriction: Ask us to limit how we process your data in certain circumstances.

To exercise any of these rights, contact our support team at [email protected] with your account details and specific request. We will respond within a reasonable timeframe consistent with applicable Philippine data protection standards.

7. Protection of Minors

9apps strictly prohibits the use of our platform by anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, it will be closed and associated data removed. Parents or guardians who believe a minor has accessed 9apps should contact our support team immediately.

8. Policy Updates and Contact

9apps reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised date. Continued use of the platform after updates constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

For questions about this Privacy Policy or how your data is handled, contact us at: [email protected]

You can also visit our FAQ page for answers to common questions, or review our Terms and Conditions for the full scope of platform rules.